24/7 support and 30 minute response time
We were one of the first in the industry to offer a one hour response time. In 2014, we had excelled to the point that meeting a 30 minute response time was achievable. Time is money and every minute your employees or company is down means dollars being lost…to the competition. When time and money are of the essence, we not only say it but exceed it each and every time as one of our main IT service differentiators!
Flat Rate Managed Services with unlimited support
Are you tired of wavering IT support invoices month in and month out? With Xonicwave, you will know exactly how much you’re spending each and every month. As your business changes in size, you can easily budget your IT costs going forward. There are no hidden fees or charges and with unlimited support, you won’t have to worry about how much an IT issue is going to cost you to resolve.
Certified team provide the right solution the first time
Xonicwave’s entire team is Microsoft certified…even our owner! You’ll know that whomever you speak with, you’ve got the attention of someone that can provide you with a solution. We are extremely collaborative, so you’re not just getting one technician to handle your IT issues. You have an entire team at your fingertips to help your business grow to the next level and stay ahead of the competition. That’s one of our IT service differentiators that stands on top of other MSP’s.
100% satisfaction guaranteed
We’re not happy unless you’re happy. While no one is perfect, Xonicwave prides itself on providing the best in IT services, support, and solutions. We aren’t finished until you’re completely satisfied.
No long term contracts
Unlike most Managed Services companies that lock you into a 2-5 year commitment, Xonicwave only offers one year agreements. We don’t let a piece of paper dictate our relationship. Xonicwave lets its work show the commitment to your success in establishing a long term partnership.
Vendor neutral means the best solution for you
Tired of being constantly told to upgrade and spend money? At Xonicwave, we don’t resell any hardware or software. Many IT companies supplement their revenue by selling you hardware and software pocketing a percentage of every dollar you spend. Xonicwave has partnered with the major manufacturers and pass their discounts directly on to you. We aren’t interested in the reselling business…we focus strictly on services! Since we aren’t tied to quotas set by many manufacturers, we aren’t driven or tied to implementing a narrow range of products. We are completely unbiased and recommend what’s right for YOUR business.
Full IT for a fraction of the cost
Small businesses can’t afford to hire a CIO, IT Manager, System Administrator, Network Engineer and Help Desk staff. The cost alone of assembling a team that can handle all the different responsibilities wouldn’t be practical. With Xonicwave as your IT Managed Services Provider, you have an entire team monitoring, supporting, and maintaining your network for less than the cost of one full time employee. It’s like getting your cake and being able to eat it too!
Proactive approach creates improved network efficiency and productivity
Xonicwave monitors your network 24/7. We’re able to take a proactive approach to problems BEFORE they become disasters. By taking this approach, we can increase user productivity, network efficiency, and reduce your downtime. As we said before, time is money! With a 92% client retention rate, it’s easy to see why Xonicwave’s IT services differentiators are second to none.