The economy is bad and we just don’t have the money right now?
Every business needs to ensure their network is up and running. Each minute of downtime can cost your company money and current or potential clients. If you’re paying for IT support right now in your company, you might be surprised at how affordable Xonicwave is. Our plans start as low as just 65 cents a day for PC support. Give us a call and find out just how affordable quality support is (866-844-9283).
How can I get references from your clients?
We are more than happy to share our clients’ experiences/feedback of Xonicwave with you. Just let us know prior to making your final selection for an IT provider and we’ll gladly show you our references.
Do you have part time employees? Are they certified? Where are they based?
All of Xonicwave’s employees are full time. We do not employ part time staff or contractors. We deal with our client’s vital company information and for security purposes, this cannot be achieved without proper training and certification of our staff. All employees are certified through a vast array of different levels and are based in the United States. The majority of our employees have at least 4 years of networking experience and certified through Microsoft and/or Dell.
Why do you make us sign an NDA (Non-Disclosure Agreement) during your sales call?
It is always best to ensure the confidentiality of your business to anyone you speak with. You don’t want information about your company, goals, or issues getting into the wrong hands. We make security a top priority and hope that you do too!
I’m not sure which managed services plan is right for my business?
We have several plans to meet the needs and budget of our clients. In order to find out which plan is best for you, give us a call and with a few quick questions we can provide you with the top two options for your company.
What do we do when we need support from Xonicwave? How do we get a hold of you?
When you need specific support, you just need to get in touch with us. We have three different methods to reach us for support: 1) toll free support number 2) support email address 3) online chat support
What are Managed Services? I thought my business was already getting computer support?
There are a lot of companies out there that say they do “Managed Services.” Unfortunately, most fall short of this and only offer small pieces of the entire puzzle. A true managed service is an all encompassing solution taking care of every aspect of your network, and not just reactive support. Xonicwave watches your network 24/7, provides a one hour response to your needs, proactively maintains your systems, ensures data is backed up securely, email is free of viruses and spam, and helps you plan ahead as your business goals and needs change, along with many other services for one flat rate each month. Check out our plans to see which one is best for your organization.
We aren’t that big of company, so is Xonicwave right for us?
We cater specifically to small businesses. So, whether you have one computer or 300 systems and multiple servers and locations, Xonicwave can help.
I don’t have any idea how many workstations, servers, or firewalls I have. How do I get a quote?
If you aren’t sure of the exact number of devices, it’s not a problem. Just have us come out for a one hour FREE consultation and we’ll provide you with an accurate count of devices and a quote at the same time.
I currently have an IT company/person taking care of my network. I’m concerned about how my network and business will be impacted if I switch to Xonicwave, how does the transition work?
The transition is actually quite easy and can be accomplished in a matter of hours. There are just a few pieces of information we need to take over your network. We have found that most documentation provided by other firms is either outdated or incorrect. When you choose Xonicwave, one of the first items we handle is to document your network, so you know exactly what you have and what issues have been swept under the rug from your previous IT support.