24/7 support and 30 minute response time
We were one of the first in the industry to offer a one hour response time. In 2014, we had excelled to the point that meeting a 30 minute response time was achievable. Time is money and every minute your employees or company is down means dollars being lost…to the competition. When time and money are of the essence, we not only say it but exceed it each and every time as one of our main IT service differentiators!
Flat Rate Managed Services with unlimited support
Are you tired of wavering IT support invoices month in and month out? With Xonicwave, you will know exactly how much you’re spending each and every month. As your business changes in size, you can easily budget your IT costs going forward. There are no hidden fees or charges and with unlimited support, you won’t have to worry about how much an IT issue is going to cost you to resolve.
Certified team provide the right solution the first time
Xonicwave’s entire team is Microsoft certified…even our owner! You’ll know that whomever you speak with, you’ve got the attention of someone that can provide you with a solution. We are extremely collaborative, so you’re not just getting one technician to handle your IT issues. You have an entire team at your fingertips to help your business grow to the next level and stay ahead of the competition. That’s one of our IT service differentiators that stands on top of other MSP’s.
100% satisfaction guaranteed
We’re not happy unless you’re happy. While no one is perfect, Xonicwave prides itself on providing the best in IT services, support, and solutions. We aren’t finished until you’re completely satisfied.
No long term contracts
Unlike most Managed Services companies that lock you into a 2-5 year commitment, Xonicwave only offers one year agreements. We don’t let a piece of paper dictate our relationship. Xonicwave lets its work show the commitment to your success in establishing a long term partnership.
Vendor neutral means the best solution for you
Tired of being constantly told to upgrade and spend money? At Xonicwave, we don’t resell any hardware or software. Many IT companies supplement their revenue by selling you hardware and software pocketing a percentage of every dollar you spend. Xonicwave has partnered with the major manufacturers and pass their discounts directly on to you. We aren’t interested in the reselling business…we focus strictly on services! Since we aren’t tied to quotas set by many manufacturers, we aren’t driven or tied to implementing a narrow range of products. We are completely unbiased and recommend what’s right for YOUR business.
Full IT for a fraction of the cost
Small businesses can’t afford to hire a CIO, IT Manager, System Administrator, Network Engineer and Help Desk staff. The cost alone of assembling a team that can handle all the different responsibilities wouldn’t be practical. With Xonicwave as your IT Managed Services Provider, you have an entire team monitoring, supporting, and maintaining your network for less than the cost of one full time employee. It’s like getting your cake and being able to eat it too!
Proactive approach creates improved network efficiency and productivity
Xonicwave monitors your network 24/7. We’re able to take a proactive approach to problems BEFORE they become disasters. By taking this approach, we can increase user productivity, network efficiency, and reduce your downtime. As we said before, time is money! With a 92% client retention rate, it’s easy to see why Xonicwave’s IT services differentiators are second to none.
Xonicwave replaced our old IT Vendor. The difference was night and day. They are attentive, clear and concise. They don’t baffle you with their expertise and explain things in layman’s terms. They are reliable, cordial and punctual. They integrate seamlessly with our other vendors (IT vendors in other countries, cloud based database companies and email providers, phone companies, VOIP providers), making sure our staff aren’t bogged down in IT jargon. If you need an external IT vendor who cares about your business as much as you do – call Chad. You will warm to his upfront, friendly and personable nature. Once you bring Xonicwave onboard, you will see consistently high levels of service, attitude and deliverables from every member of their exceptional team. Unlike other vendors, which we have experienced first hand, their level of service was as good on day 1 as it is today 3 years later – they value your business everyday and their standards simply do not slip. A refreshing change from the norm.
Three months ago, I assumed the role of Office Manager and was faced with the unpleasant task of replacing our old IT person. I lamented over how difficult it would be to retrieve firewall and server passwords, delete old user accounts, set up new user logins and passwords and emails, remain HIPAA compliant. My list of concerns was endless. I was so worried that the transition would be a difficult and taxing one. We are an extremely busy practice (1:60 doctor to patient ratio). My number one goal was to make the transition as seamless as possible with little or no down time. I actually found Xonicwave on the Internet. Choosing them to run our IT department is one of the best decisions I’ve made. The service they offer is unparalleled. They respond immediately to all of our issues. I’ve even had members of their team pull off the road, while driving, to address my concerns. They work effectively with our staff. They interface with our vendors whenever we have software issues. Xonicwave is the real deal and worth every penny we pay for the tremendous service they provide. Xonicwave’s professional, experienced and consistent service makes us better. Because of Xonicwave, we’re a more effective organization. We couldn’t be happier!
Xonicwave is truly a class act! They took care of all my IT needs in one visit. – Brandi Greenleaf, Executive Director Marshall Faulk Foundation.
I have worked with Xonicwave at other companies and now that I have started my own company, there is simply no other option for IT services. The team at Xonicwave is professional, available and just plain great. Our problems are solved with efficiency and great customer service. I would recommend their services to any company, big or small. Personalized services are hard to come by these days, but with Xonicwave you still get the hands on, personal service that we all crave. Bottom line, they are amazing, you will not be sorry!
For the past two years we’ve been receiving Xonicwave’s superior service. As a result, we’ve had virtually ZERO downtime.
Firefighters work 24 hours a day, seven days a week. As a charity which is charged with caring for them and their families, we keep the same hours- and we need our network and IT resources running at peak efficiency to keep the pace. Nonprofits like ours need this level of IT management, but a full-time staff person dedicated to this purpose is often impractical. That’s where Xonicwave excels. They’ve been taking care of our IT needs for years and we’ve been very happy with their customer service, expertise, and dedication to our success. We wouldn’t go anywhere else for third-party IT management.
Xonicwave allows me to focus on my business and concentrate on my clients. Their response time is incredible!
My only regret with retaining Xonicwave as our IT Support Service provider is that we didn’t do it sooner. When we engaged Xonicwave we were at a very important transitional stage of our IT System and found their assistance invaluable. From the onset we have found all the Xonicwave team to be very knowledgeable about our particular technologies the bulk of which is Microsoft based. Their approach to solving technical problems is one of partnership and their methodology centered on preventative regular health checks has proven to be a winner for us. We are 10 years old as a business this year and since we have engaged Xonicwave we have fewer IT issues and no dilemmas that they haven’t been able to fix, calmly and in an efficient manner. They are extremely easy to work with and integrate very well with everyone that they work with here at Recruit 121: In fact I see people looking for David just to say hello whilst he is here during his regular on site visits and to thank him for whatever fixes he’s done for them since his past visit. We consider the Xonicwave team as an extension of our business and they truly operate as our business partner and we value them and rank them as our number 1 business supplier.
Xonicwave gets an A+ rating in my book. We are beyond satisfied with their expertise, customer service and response time.
Xonicwave is extremely responsive to my needs. They say the typical response time is 30 minutes, but honestly, I have never waited more than 5-10 minutes for a call or email. They are very patient and take plenty of time to make sure I understand new programs (or even the old ones that I never quite figured out). I would highly recommend Xonicwave to any business or individual that needs an IT expert.
Feel free to contact us with any questions regarding Xonicwave and how we can enhance your IT support experience.
3111 Camino del Rio North, Suite 400, San Diego, CA 92108
1265 N. Manassero Street, Suite 304, Anaheim,CA 92807
3960 Howard Hughes Pkwy. Suite 500, Las Vegas, NV 89169