Services

Description of Services

Referral Program

Our referral program allows you to reduce your IT costs for each client that you refer to Xonicwave, further reducing your IT costs.

Service Reports

Detailed review of the work completed on your network, so you always know what you’re paying for with Xonicwave.

Quality Assurance

Access to quality feedback forms and follow up communication from Xonicwave personnel to ensure satisfaction with work performed.

Procurement Services

We do the leg work for you configuring and ordering servers, PC’s, software, routers, switches, printers, peripherals from tier 1 manufacturers including Dell, Microsoft, HP, IBM, Cisco, 3Com, Watchguard, Sonic Wall and more.

Network Documentation

Comprehensive documentation for network outlining devices, configurations, points of contact, etc.

Client Portal Access

Access via Internet to personalized page to assigned project tasks, raise project issues, review their invoices, submit service requests and more.

Asset Management

Our automated tools daily scan your network to produce a list of your hardware and software, keeping track of what you have and notifying us if something changes - a valuable tool for current assessment and future planning.

Monthly Network Health Report

Twenty-seven network, system and application elements in one report to give a high-level overview of any network's status. The visual reports contain easy-to-read tables and graphs

Basic Remote Monitoring

Our automated systems will generate reports on items that threaten the integrity of your network environment.

Advanced Remote Monitoring

Our state-of-the-art, remote monitoring system (Network Operating Center and Co-located facilities) lets us know about problems with your network environment before they affect you.

Xonicwave Notification

Xonicwave will receive all notifications and contact client to determine next steps. 

Patch Management

Major software providers like Microsoft release updates almost daily as patches. Our systems check network devices for the latest patches that provide details to automatically deploy the updates - allowing clients to run the most current and secure versions.

Preventative Maintenance

Preventive maintenance is the best method we’ve found for decreasing downtime and keeping security tight. This is provided on a monthly or quarterly basis depending on the solution you purchase.

Security Monitoring

proactively monitor the security of devices such as firewalls, routers, switches, servers, and desktops

Email Support

Unlimited issues or questions requiring the advice or response of the Xonicwave team within 24 hours.

Virtual Help Desk

Our Help Desk services personnel respond to client inquiries and issues related to day to- day IT functions. (Examples: “I can’t print” or “how do you setup Outlook?”)

Annual IT Review

Xonicwave will review last 12 months of IT issues, costs, and provide recommendations for coming year.

ISP Management

Xonicwave will work with your ISP for you to resolve connectivity issues

Scheduled On-Site Visits

Consultant will be on-site at pre-determined times to assist with tasks, additional maintenance and/or issues.

8-5 Emergency Support

Support via remote or on-site to resolve critical network issues through main number during business hours with one hour response

24/7 Emergency Support

Support via remote or on-site to resolve critical network issues through main number during business hours with four hour response

Policy/Process Assistance

Assistance with drafting and implementation of over 35 different policies and processes to meet company, state and federal compliancy standards…SOX, HIPPA, etc.

Virtual CIO

Our dedicated “Virtual CIO” will visit with you to discuss issues based on the data collected from your environment and provide customized recommendations on how to plan for the future. We can act as the technical seat in your senior management team.

Spam/Virus Filtering

We filter all incoming email messages, virtually eliminating unwanted ones before they arrive keeping your mailbox uncluttered by unwelcome and malicious visitors.

Off-Site Remote Backup

Our automated, reliable, secure and easy-to-use data backup service will save you time, money — and in the case of a disaster, your business. No need to purchase tapes, drives, software, etc….it's all included and your data is stored off-site nightly.

Email Compliance

Monitoring, storing and retrieving all incoming and outgoing email messages to meet state, federal, company policies (sexual harassment, trade secrets, SOX, HIPAA

Email Hosting

Provide POP or IMAP email accounts for your domain

Web Hosting

We provide host your company web site for your domain.