our services
managed services » service descriptions and details
- Referral Program
Our referral program allows you to reduce your IT costs for each client that you refer to Xonicwave, further reducing your IT costs. - Service Reports
Detailed review of the work completed on your network, so you always know what you’re paying for with Xonicwave. - Quality Assurance
Access to quality feedback forms and follow up communication from Xonicwave personnel to ensure satisfaction with work performed. - Procurement Services
We do the leg work for you configuring and ordering servers, PC’s, software, routers, switches, printers and peripherals from tier 1 manufacturers including Dell, Microsoft, HP, IBM, Cisco, 3Com, Watchguard, Sonic Wall and more. - Network Documentation Comprehensive documentation for network outlining devices, configurations, points of contact, etc.
- Client Portal Access Access via Internet to personalized page to assigned project tasks, raise project issues, review their invoices, submit service requests and more.
- Asset Management
Our automated tools scan your network daily to produce a list of your hardware and software, keeping track of what you have and notifying us if something changes - a valuable tool for current assessment and future planning. - Monthly Network Health Report Twenty-seven network, system and application elements in one report to give a high-level overview of any network's status. The visual reports contain easy-to-read tables and graphs
- Basic Remote Monitoring
Our automated systems will generate reports on items that threaten the integrity of your network environment. - Advanced Remote Monitoring Our state-of-the-art, remote monitoring system (Network Operating Center and Co-located facilities) lets us know about problems with your network environment before they affect you.
- Xonicwave Notification Xonicwave will receive all notifications and contact client to determine next steps.
- Patch Management
Major software providers like Microsoft release updates almost daily as patches. Our systems check network devices for the latest patches that provide details to automatically deploy the updates - allowing clients to run the most current and secure versions. - Preventative Maintenance
Preventive maintenance is the best method we’ve found for decreasing downtime and keeping security tight. This is provided on a monthly or quarterly basis depending on the solution you purchase. - Security Monitoring
Proactively monitor the security of devices such as firewalls, routers, switches, servers, and desktops - Email Support
Unlimited issues or questions requiring the advice or response of the Xonicwave team within 24 hours. - Virtual Help Desk
Our Help Desk services personnel respond to client inquiries and issues related to day to- day IT functions. (Examples: “I can’t print” or “how do you setup Outlook?”) - Annual IT Review
Xonicwave will review last 12 months of IT issues, costs, and provide recommendations for coming year. - ISP Management
Xonicwave will work with your ISP for you to resolve connectivity issues - Scheduled On-Site Visits
Consultant will be on-site at pre-determined times to assist with tasks, additional maintenance and/or issues. - 8-5 Emergency Support
Support via remote or on-site to resolve critical network issues through main number during business hours with one hour response - 24/7 Emergency Support
Support via remote or on-site to resolve critical network issues through main number during business hours with four hour response - Policy/Process Assistance
Assistance with drafting and implementation of over 35 different policies and processes to meet company, state and federal compliancy standards…SOX, HIPPA, etc. - Virtual CIO
Our dedicated “Virtual CIO” will visit with you to discuss issues based on the data collected from your environment and provide customized recommendations on how to plan for the future. We can act as the technical seat in your senior management team. - Spam/Virus Filtering
We filter all incoming email messages, virtually eliminating unwanted ones before they arrive keeping your mailbox uncluttered by unwelcome and malicious visitors. - Off-Site Remote Backup
Our automated, reliable, secure and easy-to-use data backup service will save you time, money — and in the case of a disaster, your business. No need to purchase tapes, drives, software, etc….it's all included and your data is stored off-site nightly. - Email Compliance
Monitoring, storing and retrieving all incoming and outgoing email messages to meet state, federal, company policies (sexual harassment, trade secrets, SOX, HIPAA - Email Hosting
Provide POP IMAP or Exchange email accounts for your domain - Web Hosting
We provide hosting for your company web site for your domain.
Learn More About Xonicwaves Managed Services:
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If you’d like to learn more about Xonicwave, please feel free to contact us:
Phone: (866) 844-WAVE Or local: (619) 209-8750
Fax: (866) 844-9283
You can also fill out our Contact Form and a Xonicwave representative will contact you within 24hrs!
why xonicwave?
24/7 support and one hour response time
Flat Rate Managed Services with unlimited support
Certified team provides the right solution the first time
100% satisfaction guaranteed
No long term contracts
Vendor neutral means the best solution for you
Full IT staff for a fraction of the cost
Proactive approach creates improved network efficiency and productivity
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